Terms of Service

You must be at least 18 years old and legally capable of entering into binding contracts to use our Website or engage our services. By using the Website or contacting us, you represent and warrant that you meet these eligibility requirements. Our services are designed for business and professional use, not personal or consumer use. By engaging us, you represent that you are acting on behalf of a business, government entity, or other organization.

Consilium provides advisory consulting services across the following primary lanes:

• Client Access Package — retained access to senior technology and security advisory
• Fractional CIO & CISO Advisory — virtual chief information officer and chief information security officer engagements
• Decision Clarity Assessment — fixed-scope diagnostic and decision-support engagements
• Focused Improvement Work — bounded, scoped advisory engagements

The specific scope, deliverables, timeline, and fees for any advisory engagement are governed by a separate written Statement of Work or engagement agreement executed between Consilium and the client. These Terms govern your general use of the Website and our communication channels; they do not constitute an engagement agreement.

A Pattern Call is a 15-minute introductory conversation offered free of charge to qualified prospects. Pattern Calls are not advisory engagements and do not create a consultant-client relationship. Nothing said during a Pattern Call constitutes professional advice you may rely on without further engagement.

We may decline to proceed with a Pattern Call or follow-up engagement at our sole discretion if we determine, based on the conversation, that we are not a fit for your needs. We do not guarantee that booking a Pattern Call will result in a proposal or engagement.

When you call our business phone numbers (+1 864-635-4914), your call is answered by our automated AI Receptionist before being routed to a human or scheduled as a follow-up call.

By continuing your call after the AI Receptionist’s introduction, you consent to:

• Interacting with an automated voice system
• The call being recorded for quality assurance, service delivery, training, and improvement of our systems
• Your call content being transcribed and retained per our Privacy Policy

You may request a human at any time by saying “speak to a human” or by describing an urgent matter (active incident, ransomware, board call, regulatory matter). You may also choose not to continue the call and instead contact us at Sales@consiliumsolutionsllc.com.

You agree not to use the Website, our communication channels, or our services to:

• Engage in any unlawful activity or activity that violates the rights of others
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to our systems, networks, or accounts
• Interfere with or disrupt the operation of the Website or our services
• Use any automated system, including bots, scrapers, or harvesters, to access the Website without our prior written permission
• Reverse engineer, decompile, or attempt to extract source code from any system we operate
• Send spam, harassing communications, or other unwanted content through our channels
• Misrepresent your identity or affiliation with any person or entity

We reserve the right to block, suspend, or terminate access to our Website, communication channels, or services for any user who violates these Acceptable Use provisions, with or without notice.

All content on the Website, including text, graphics, logos, images, audio, video, software, and the compilation thereof, is the property of Consilium Solutions LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may view, download, and print content from the Website solely for your own personal, non-commercial use, provided you do not remove any copyright or proprietary notices. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, or transmit any of the material on our Website without our prior written consent.

The Consilium Solutions name, logo, and any related marks are trademarks of Consilium Solutions LLC. You may not use these marks without our prior written permission.

Deliverables produced during an advisory engagement are governed by the intellectual property terms of the applicable Statement of Work or engagement agreement. These Terms do not transfer ownership of any work product.

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE WEBSITE OR OUR COMMUNICATION CHANNELS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that the Website will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Website is free of viruses or other harmful components.

Nothing in this section limits any warranties we explicitly provide in a signed Statement of Work or engagement agreement.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CONSILIUM SOLUTIONS LLC, ITS PRINCIPALS, EMPLOYEES, AGENTS, OR AUTHORIZED SERVICE PROVIDERS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, OUR COMMUNICATION CHANNELS, OR ANY CONTENT ON THE WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

Liability arising from an active advisory engagement is governed exclusively by the applicable Statement of Work or engagement agreement.

You agree to defend, indemnify, and hold harmless Consilium Solutions LLC, its principals, employees, agents, and authorized service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, your misuse of the Website or our services, or your violation of any law or the rights of a third party.